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Online Shopping Goods Logistics Delay 7 Days How To Calculate

2014/2/15 14:33:00 21

SAIC Online Paction Management Online Shopping Return Logistics 7 Days Without Reason To Return.

What should we do if we do not want to buy products from online shopping? The new consumer protection law, which is to be formally implemented in March 15th, except for special commodities, has no reason to return products within 7 days from the date of arrival.

In February 13th, the SAIC announced the < a href= "http://sjfzxm.com/news/index_s.asp > network paction management method < /a >. Consumers' online shopping" regret right "will be supported at the legal and departmental rules and regulations.

when the new regulations of hundreds of millions of buyers and sellers are implemented, what products will be able to support the return of online shopping? How do we define the "7 days"? What impact will the new regulation have on the trading behavior of buyers and sellers?

< > > strong > "4+1" goods are not allowed to decide how to determine "intact" disputes. /p >

< < a href= > http://sjfzxm.com/news/index_s.asp > > the General Administration of industry and Commerce > < /a > > the latest sixteenth items of the "network paction management measures" (hereinafter referred to as the "measures"), the sellers of online commodities sell goods, and consumers have the right to return the goods within seven days from the date of receipt of the goods, and there is no need to explain the reasons, but there are four kinds of commodities except the customized products, fresh and perishable, online downloading or the consumer's audio-visual products, computer software and other digital products, as well as the newspapers and periodicals delivered.

"method" stipulates that in addition to these four commodities, other commodities which are recognized according to the nature of the commodity and are not returned by consumers at the time of purchase shall not be returned unreasonably.

The goods returned by consumers should be intact.

> a href= "http://sjfzxm.com/news/index_s.asp" > Qiu Baochang, head of the China Consumer Association < /a >, believes that the "method" provides clear stipulation for "seven days no reason to return goods", which is beneficial to consumers and network operators. In the long run, it should be beneficial to the development of electric business.

< < a href= > http://sjfzxm.com/news/index_s.asp > regret right < /a > because the network paction is not like the physical store can be sold more than three, there may be chromatic aberration or the influence of network technical means. With the existence of some network frauds, the consumers' right to know and the right to choose independently may be affected.

And to boost consumer confidence, let consumers dare to buy at ease, but also to promote online shopping, online sellers to carry out business.

Qiu Baochang said.

however, many consumers are still worried that despite the delineation of several categories of goods that are not explicitly rejected, the "return commodities should be intact" stipulated in the "method" should be judged and may cause disputes in actual operation.

Qiu Baochang believes that "intact" means packing when returning goods, which ensures that the goods are intact and will not cause two damage in the logistics process. After all, the merchandise that has been disassembled, such as fridge, can be packaged back again. It can not be exactly the same as it used to be. "But this is the most basic requirement. If the packaging is obviously stained, it may also affect the two sale."

Zhang Yanlai, a researcher at the China Electronic Commerce Research Center and lawyer of Zhejiang Golden Road law firm, said that the biggest obstacle to the implementation of the regulations may be that the goods will not affect the two sale after the goods are returned. For example, if there is perfume residue left in the test clothes, how do we decide that the different products will not affect the two sale, but still need to be refined in practice.

> "7 days" how do we decide? Experts believe that the delay in logistics does not affect the dispatch of the pieces. It is urgent to standardize the .

in addition to the return range, the sixteenth way of "method" also limited the refund of goods: for goods allowed to return, consumers need to return the goods within seven days from the date of receipt of the goods; the online commodity operators should return the commodity price paid by consumers within seven days from the date of receipt of the returned goods.

The freight refund for the goods shall be borne by the consumer; if the network commodity operator and the consumer have agreed otherwise, the contract shall be agreed upon.

According to this regulation, many consumers have murmured: "within seven days from the date of receipt of the goods", is it based on the date of the signing of the logistics system or the actual time taken by consumers? Huang Fen, a Hangzhou based foreign trade company, said, "frequent business trips are outside the collection, and the packages are collected by the security room. If you return from a business trip for ten days, you will have a 7 day return period. How do you safeguard your rights?" Sina netizens "pull flowers" said that before the netizen's drying list, the courier showed that "door handle sign" and "door closing sign", so that there was a dispute over the collection of goods, how to judge? p

there are also buyers who are worried that if the goods are delayed in logistics, how to determine the validity period of 7 days, how many times the goods are returned and how the postage is counted, how to identify the damage occurred during the return process.

Qiu Baochang believes that in general, if the goods are blocked on the road, it will not affect the right to return products. The time of receiving the goods is signed by express.

"but according to the actual situation, the phenomenon of collecting goods is very common. It is suggested that the network platform and logistics system should set an advance agreement on whether to accept the collection." Qiu Baochang believes that it is necessary to reduce the rights disputes arising from the deadline, which involves all aspects of e-commerce. For example, we must standardize the express logistics industry. I sign and collect goods strictly according to the agreed operation.

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experts say that the space of "loophole return" is not large, but the overall implementation effect of the new regulation is to be observed .

in fact, "a href=" http://sjfzxm.com/news/index_s.asp "> 7 days no reason to return" /a "service has been implemented on Taobao and other electronic business platforms, and this new regulation will no longer be pushed by compulsory means.

"from the point of view of overall feasibility, it is more difficult to return 7 days without reason."

Alamu J, deputy director of the policy and Law Committee of the China Electronic Commerce Association, and director of the network regulation research center, said that although the laws and regulations enumerated that products that could not be returned by reason were unreasonable, it was difficult to exhaust them.

experts suggest that, for example, the assumption of freight costs, the "new consumer law" requirement is for consumers. If the freight is to go back and forth several times, how to implement it may still be a problem.

however, many experts also said that the current online shopping environment is generally improving, and the new regulation is only a package return, not involving multiple compensation, and the postage is also handled by the buyer himself.

Mao Ajing, an analyst with Analysys International, believes that the implicit chain of interest in the returned goods has not yet produced the conditions for the return of gray industry chain similar to that of "professional judges".

according to Taobao, in January this year, < a href= "http://sjfzxm.com/news/index_s.asp" > Taobao < /a > has been soliciting opinions from buyers and sellers through Taobao forum in accordance with the provisions of the "new consumer law".

In the same month, Taobao will implement the 7 day unwarranted return service that has been up to 6 years, and upgrade it into a trading agreement for return commitments, and divide it into three categories of commodities. Meanwhile, Taobao seller identity authentication will be upgraded in a comprehensive manner after the year.

Jingdong mall stipulates that users of Jingdong shopping on New Year's day can enjoy the corresponding rights and interests according to the "new consumer protection law".

In fact, Jingdong, including the electronic business platform, "7 days no reason to return" has already begun to implement, suning.com, Yi Xun network, fan Ke Cheng and other electronic business platform's return service deadline is also in line with or more than the new consumer law "seven days" longer.

experts believe that the law is only one aspect. The regulation of the market must rely on industry self-discipline and consumers' standard and integrity, and gradually develop a mature online shopping environment. This also requires a href= "http://sjfzxm.com/news/index_s.asp".

The implementation of the new regulation will encourage more people to try online shopping, and the market will also increase. The ultimate direction is to constantly regulate the market, drive consumers' desire to buy, and stimulate domestic demand.